Can I return an online purchase in store?Updated a month ago

Unfortunately, online purchases cannot be returned in store or at Galeries Lafayette. To return or exchange an item, please go to this page and enter your email and order number:
👉 https://www.patine.fr/pages/demander-un-retour

For online orders placed with the "click & collect" option, a size exchange can be made directly in store, subject to available stock. Refunds and returns cannot be processed in store: these requests must be handled via this link, just like any other online order.