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• hello@patine.fr
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The Patine team is always happy to answer your questions!

Patine

<p>Prices displayed on our website include French VAT for orders delivered within France and the European Union.<br>For deliveries outside the EU (Switzerland, UK, Norway, etc.), prices are shown excluding French taxes. Import charges (local VAT and any applicable customs duties) may be requested by the carrier upon delivery.T<br>hese amounts are collected by local customs authorities &#x2014; Patine does not collect them.If you have any questions before placing an order, feel free to reach out &#x1F33F;</p>

Prices displayed on our website include French VAT for orders delivered within France and the European Union.For deliveries outside the EU (Switzerland, UK, Norway, etc.), prices are shown excluding French taxes. Import charges (local VAT and any app

Are taxes and customs duties included in the price?

Orders & Payment

How to make a return?

How to make an exchange?

Are returns free?

What is the refund processing time?

How to track the return of my order ?

Can all products be returned?

Oops, I removed the tag from an item I want to return — is that okay?

Can I modify my return request?

Can I get a refund for a store credit or a gift card?

Can I return an in-store purchase by mail?

I’m having trouble with my online return request

Returns, Exchanges & Refunds

Where do you ship?

How much is delivery?

What are your shipping times?

Are taxes included?

What should I do in case of a delay, lost package, or delivery error?

Can I cancel or modify my order?

Can I change my delivery address?

Can I get my order delivered to the store?

What should I do if my order hasn't been shipped yet?

I wasn't able to collect my order from the pick-up point — what should I do?

Shipping & Order Tracking

What payment methods do you offer?

Do you offer any promotions?

Do you offer gift cards?

How do pre-orders work?

How can I request an invoice?

Are my payments secure?

I’ve received a promotional offer — what are the terms and conditions?

My account

How does Patine sizing run?

Size Guide

Where can you find Patine in store?

Patine Studio

About Patine

Are taxes and customs duties included in the price?Updated 19 days ago