Orders & Payment
What payment methods do you offer?
At Patine, you can pay however suits you best: by credit card (Carte Bleue, Visa, Mastercard), via PayPal, or in instalments with Alma. You can also pay with Apple Pay or Google Pay from your phone.Instalment payments with Alma or Klarna are split in
Do you offer any promotions?
Here are Patine's current offers:↳ Free delivery in France from €250 (to a Mondial Relay pick-up point). The discount is applied automatically at checkout. ↳ Code GOODPACK20: –20% off T-shirts when you buy 3 or more Willie® items from the Willie® Pac
Do you offer gift cards?
Yes, we offer digital gift cards.It's the perfect option if you'd like to give someone a Patine essential while letting them choose the style or size.Once your order is confirmed, you'll receive an email with a unique code and all the instructions to
How do pre-orders work?
When an item is available for pre-order, the pre-order period and estimated delivery date are indicated on the product page. We do not split orders — if you have another item in your cart that is not on pre-order and you're in a hurry, we recommend p
How can I request an invoice?
You can send us an email at [email protected], making sure to include the order number you need an invoice for, along with your details (name, company, address).
Are my payments secure?
Yes, your payments are fully secure thanks to Shopify Payments. Your data is protected by advanced encryption and an anti-fraud system. You can pay with complete confidence using Visa, Mastercard, American Express or Carte Bancaire.At Patine, your se
Are taxes and customs duties included in the price?
Prices displayed on our website include French VAT for orders delivered within France and the European Union.For deliveries outside the EU (Switzerland, UK, Norway, etc.), prices are shown excluding French taxes. Import charges (local VAT and any app
I’ve received a promotional offer — what are the terms and conditions?
We very rarely run promotional offers at Patine, and they are usually reserved exclusively for our customers.If you have received a promotional code, please find the terms of use below:- The code is not retroactive.- The code cannot be combined with