Send us an email at:
• hello@patine.fr
• invest@patine.fr if you’re a Patine shareholder
• jobs@patine.fr if you’d like to join the team
The Patine team is always happy to answer your questions!

Patine

My account

How to make a return?

How to make an exchange?

Are returns free?

What is the refund processing time?

How to track the return of my order ?

Can all products be returned?

Oops, I removed the tag from an item I want to return — is that okay?

Can I modify my return request?

Can I get a refund for a store credit or a gift card?

Can I return an in-store purchase by mail?

I’m having trouble with my online return request

Returns, Exchanges & Refunds

Where do you ship?

How much is delivery?

What are your shipping times?

Are taxes included?

What should I do in case of a delay, lost package, or delivery error?

Can I cancel or modify my order?

Can I change my delivery address?

Can I get my order delivered to the store?

What should I do if my order hasn't been shipped yet?

I wasn't able to collect my order from the pick-up point — what should I do?

Shipping & Order Tracking

What payment methods do you offer?

Do you offer any promotions?

Do you offer gift cards?

How do pre-orders work?

How can I request an invoice?

Are my payments secure?

Are taxes and customs duties included in the price?

I’ve received a promotional offer — what are the terms and conditions?

Orders & Payment

How does Patine sizing run?

Size Guide

Where can you find Patine in store?

Patine Studio

About Patine