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Patine

<div data-test-render-count="2" id="isPasted"><div data-user-message-bubble="true">No need to worry if you weren&apos;t able to collect your order from the pick-up point in time! It will simply be returned to us, and you will automatically be refunded as soon as we receive it. You can then place a new order on our website.We are of course here for you! For any further questions, feel free to reach out at <a href="mailto:hello@patine.fr">hello@patine.fr</a></div></div>

No need to worry if you weren't able to collect your order from the pick-up point in time! It will simply be returned to us, and you will automatically be refunded as soon as we receive it. You can then place a new order on our website.We are of cour

I wasn't able to collect my order from the pick-up point — what should I do?

Shipping & Order Tracking

How to make a return?

How to make an exchange?

Are returns free?

What is the refund processing time?

How to track the return of my order ?

Can all products be returned?

Oops, I removed the tag from an item I want to return — is that okay?

Can I modify my return request?

Can I get a refund for a store credit or a gift card?

Can I return an in-store purchase by mail?

I’m having trouble with my online return request

Returns, Exchanges & Refunds

Where do you ship?

How much is delivery?

What are your shipping times?

Are taxes included?

What should I do in case of a delay, lost package, or delivery error?

Can I cancel or modify my order?

Can I change my delivery address?

Can I get my order delivered to the store?

What should I do if my order hasn't been shipped yet?

What payment methods do you offer?

Do you offer any promotions?

Do you offer gift cards?

How do pre-orders work?

How can I request an invoice?

Are my payments secure?

Are taxes and customs duties included in the price?

I’ve received a promotional offer — what are the terms and conditions?

Orders & Payment

My account

How does Patine sizing run?

Size Guide

Where can you find Patine in store?

Patine Studio

About Patine

I wasn't able to collect my order from the pick-up point — what should I do?Updated 19 days ago