Shipping & Order Tracking
Where do you ship?
We currently deliver to: France (mainland), Monaco, Belgium, Luxembourg, the Netherlands, Germany, Switzerland, the United Kingdom, Portugal, Spain, Italy, Sweden, Denmark, Poland, Finland, Austria, Czech Republic, Greece, Hungary, Ireland, Bulgaria,
How much is delivery?
Delivery is free for orders over €250 (via Mondial Relay pick-up point). Delivery is free for orders over €250 (via Mondial Relay pick-up point). Still wondering which delivery option to choose?Take a look at our estimated carbon footprint chart — it
What are your shipping times?
For France and Monaco, delivery times are as follows:. ↳ Mondial Relay (pick-up point): 3 to 5 working days. ↳ Colissimo (home delivery): 2 to 3 working days. ↳ Chronopost: next-day delivery (24h) from Monday to Thursday for all orders placed before
Are taxes included?
Our prices are displayed all taxes included (VAT) for orders shipped within the European Union. For orders shipped outside the EU (including Switzerland, the UK, or Norway), prices are shown excluding taxes. However, these orders may be subject to cu
What should I do in case of a delay, lost package, or delivery error?
Something wrong with your order?Contact us at [email protected] — we’re here to help!. Here’s how we handle the most common situations:. • Lost package: we’ll send you a new order right away.• Delivery delay: we’ll investigate the issue and keep you up