Shipping & Order Tracking
Where do you ship?
We currently deliver to: France (mainland), Monaco, Belgium, Luxembourg, the Netherlands, Germany, Switzerland, the United Kingdom, Portugal, Spain, Italy, Sweden, Denmark, Poland, Finland, Austria, Czech Republic, Greece, Hungary, Ireland, Bulgaria,
How much is delivery?
Delivery is free for orders over €250 (via pick-up point). Delivery is free for orders over €250 (via pick-up point). Luxembourg, Netherlands
What are your shipping times?
We are switching logistics partners to improve your experience — order processing times are currently slightly longer than usual. Thank you for your understanding.In France and Monaco, delivery timeframes are as follows:↳ Pick-up point delivery: 3 to
Are taxes included?
Our prices are displayed all taxes included (VAT) for orders shipped within the European Union. For orders shipped outside the EU (including Switzerland, the UK, or Norway), prices are shown excluding taxes. However, these orders may be subject to cu
What should I do in case of a delay, lost package, or delivery error?
Something wrong with your order?Contact us at [email protected] — we’re here to help!. Here’s how we handle the most common situations:. • Lost package: we’ll send you a new order right away.• Delivery delay: we’ll investigate the issue and keep you up
Can I cancel or modify my order?
Once your order has been confirmed, it is unfortunately no longer possible to modify or cancel it. This includes changes to the delivery address or items ordered.If needed, you can:
Can I change my delivery address?
If your order hasn't been shipped yet, we may exceptionally be able to update your delivery address. Write to us at [email protected]
Can I get my order delivered to the store?
If you're in Paris, you can have your items delivered directly to our store. Delivery is freePatine Studio - from 1st of July 202615 rue Debelleyme, 75003 Paris. Please allow 4–6 days for your order to be ready for pick-up. You'll receive a confirmat
What should I do if my order hasn't been shipped yet?
First, check whether your item is a pre-order: if so, no need to worry — the timeframe is longer as we are waiting for the product to finish production.If it's not a pre-order, write to us directly at [email protected] and we'll do our best to help you
I wasn't able to collect my order from the pick-up point — what should I do?
No need to worry if you weren't able to collect your order from the pick-up point in time! It will simply be returned to us, and you will automatically be refunded as soon as we receive it. You can then place a new order on our website.We are of cour