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Patine

<div data-test-render-count="1" id="isPasted"><div data-is-streaming="false"><p>First, check whether your item is a pre-order: if so, no need to worry &#x2014; the timeframe is longer as we are waiting for the product to finish production.If it&apos;s not a pre-order, write to us directly at <a href="mailto:hello@patine.fr">hello@patine.fr</a> and we&apos;ll do our best to help you as quickly as possible!</p></div></div>

First, check whether your item is a pre-order: if so, no need to worry — the timeframe is longer as we are waiting for the product to finish production.If it's not a pre-order, write to us directly at hello@patine.fr and we'll do our best to help you

What should I do if my order hasn't been shipped yet?

Shipping & Order Tracking

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How to make an exchange?

Are returns free?

What is the refund processing time?

How to track the return of my order ?

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Oops, I removed the tag from an item I want to return — is that okay?

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I’m having trouble with my online return request

Returns, Exchanges & Refunds

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Are taxes included?

What should I do in case of a delay, lost package, or delivery error?

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I wasn't able to collect my order from the pick-up point — what should I do?

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I’ve received a promotional offer — what are the terms and conditions?

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Size Guide

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Patine Studio

About Patine

What should I do if my order hasn't been shipped yet?Updated 19 days ago