Returns, Exchanges & Refunds
How to make a return?
Once your order has been delivered, we accept returns of unworn clothes in perfect original condition within 14 days. We will issue a refund as soon as we receive your unworn item with its tag still attached. Initial delivery fees are non-refundable.
How to make an exchange?
Once your order has been delivered, we accept and offer exchanges of unworn clothes within 14 days. ↳ For all orders placed from France and the European Union, please visit this page: enter your email and order number, select the exchange option, and
Are returns free?
Initial delivery fees are non-refundable. In the case of a refund, for returns from France, a €5 contribution towards return shipping costs will be deducted from the refunded amount. For returns from the rest of the EU, a €6 contribution towards retu
What is the refund processing time?
The processing time varies depending on the payment method. For all payment types, you will be refunded within 7 business days after we receive your return. Please note that processing fees apply and will be deducted from your refund: €5 for returns
How to track the return of my order ?
Once your exchange order has been shipped, you will receive a tracking link. If you have any issues, feel free to contact us at [email protected].
Can all products be returned?
You can return most of our items without any problem, except for caps, scrunchies, hair clips, and earrings, which are not eligible for returns due to their one-size nature or hygiene reasons.
Oops, I removed the tag from an item I want to return — is that okay?
Unfortunately, we can’t accept returns for items with the tag removed.Thanks for your understanding!. If you have any doubts or questions, feel free to write to us at [email protected] — we’re here to help!
Can I modify my return request?
Unfortunately, once your return request has been confirmed, it can no longer be modified.
Can I get a refund for a store credit or a gift card?
It’s not possible to receive a refund to a bank card or in cash. However, you’ll either receive a new store credit or have the amount directly reloaded onto your gift card.
Can I return an in-store purchase by mail?
Unfortunately, items purchased in-store cannot be returned by mail. They can only be exchanged or refunded in-store, upon presentation of your proof of purchase.
I’m having trouble with my online return request
We’re really sorry for the inconvenience!. If you’re experiencing an issue with your online return request, please write to us at [email protected], including your order number and a short description of the problem. Our team will be happy to help you